Mistowak Exchange & Return Policy At Mistowak, we strive to provide you with high-quality herbal products, and your satisfaction is our priority. We understand that sometimes you may need to return or exchange a product. Here’s how our return policy works:
1. Miswak Tooth-Brush:
If the seal of the product is opened, it is not refundable or exchangeable. Unopened products can be returned within 7 days from the date of delivery for a refund, with a deduction of Rs. 250.
2. Return Process:
To initiate a return or exchange, please send the product to Mistowak™ Return Address. Once we receive the product at our office, we will process your refund within 24 hours (processing time). The Rs. 250 deduction applies to refunds, not exchanges. Exchanges are free for customers.
3. Timeframe:
Our refund or exchange policy is applicable within 7 days from the date of parcel delivery, inclusive of the day of receipt. To facilitate the process, please send us a picture of the parcel with the delivery slip pasted on the flyer.
4. Change of Mind:
Returns due to a change of mind are not accepted.
We are committed to serving you better and ensuring your satisfaction with our products. If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact us. Note: This return policy is subject to change at the discretion of Mistowak™ Customer Support: 0309-0734502